Cloud serviceOverview | Getting started
Pricing | Corporate accounts | Payments and invoices | Cancelling/changing a subscription | Refunds | Resellers
Our cloud service allows you to get started with Structurizr quickly, without the need to host and update software on your own servers. A free account provides a single workspace, while a paid subscription provides more workspaces and features (see the product comparison). Larger and annual subscriptions are available to purchase via invoice by contacting us. All prices are in US$.
(minimum of 5 workspaces)
Frequently asked questions
1. What is a workspace?
In Structurizr, a workspace is the wrapper for your software architecture model, views and supplementary documentation. We recommend that a workspace contains the model, views and documentation for a single software system. See usage recommendations for more details.
2. Do subscriptions belong to users or workspaces?
A subscription belongs to a user account and paid features are associated with the workspace(s) owned by the user who has the subscription. If you transfer a workspace from a paid subscriber to a free user, that workspace will lose the paid features. Subscriptions cannot be transferred between users.
3. Per team pricing, not per user?
Unlike typical software modelling and documentation tools, where the pricing is hundreds/thousands of dollars "per user", Structurizr's pricing is designed to be "per team", for whatever your own definition of a "team" is.
"Per user" licensing tends to result in a common anti-pattern where a small number of people end up being responsible for updating diagrams, with the resulting diagrams often being manually exported to static images for inclusion in documentation or wiki pages. We think that good software architecture diagrams and documentation should be accessible by everybody on the team, rather than just those lucky few individuals who are fortunate enough to have licenses for tooling.
Workspaces owned by a paid customer can be shared with free users, so you only need to purchase one subscription for your team.
4. Is there a free trial of the paid features?
Yes, after signing up for a free account, you can activate a free 14 day trial by using the link on your dashboard. This trial allows you to create up to 5 workspaces and unlocks all of the available features. This is obligation free and no payment details are required. After the trial period, your account will revert back to a free account. We're happy to extend your trial for another 14 days if you get in contact with us, but we will not provide additional trial periods after this.
5. Do you manage credit card details yourself?
No, we use Braintree Payments (a PayPal company).
6. Which credit cards do you accept?
We accept Visa, Mastercard, and American Express.
8. What's your refund policy?
- Payments for cloud service subscriptions are refundable within 7 days of the payment date.
- Paid support packages are non-refundable.
9. What happens to workspaces when a paid subscription expires?
Users with a free account can create one workspace so, when your subscription expires, the workspace that you created first will be retained as-is. The other, more recent, workspaces will be retained too, but marked as read-only. You can still view the workspace content (via the UI and web API) but no changes can be made. To make changes to these read-only workspaces, you can either (1) upgrade to a paid plan, or (2) export the workspace as a JSON file, and import it to one of your active workspaces. Any paid features features you were using (e.g. sharing links, iframe embeds, etc) will no longer work.
10. Can we purchase an annual subscription?
Yes, we can provide a non-renewing annual subscription, under the following terms:
- Credit card via PayPal: Yes.
- Bank transfer (SWIFT/IBAN or UK): Only available for payment amounts over $1,500.
- Checks/cheques: No.
- Net0 - Delivery on payment. Subscriptions will be assigned once payment has been received.
Please contact firstname.lastname@example.org with your business name, address, number of workspaces required, and purchase order details.
11. Can we purchase via a reseller?
Yes, but we do not provide reseller discounts and some conditions apply. See Help - Resellers for more details.
12. Can you complete our supplier/vendor registration?
We will only complete supplier/vendor registrations for a minimum annual spend of $1,500.
13. Do you have a W9 form?
No, Structurizr Limited is not a US-based company. We do have a W-8BEN-E though, please e-mail us for a copy.
14. Do you have a VAT number?
No, Structurizr Limited is registered in Jersey (Channel Islands), so we do not have a UK/EU VAT number.
15. Can we alter the terms and conditions, or use our own contract?
We are unable to accommodate client-specific terms and conditions at this time.