Support

If you can't find what you're looking for in our help documentation, feel free to get in touch by choosing a topic from the list below.

Support packages

Support packages are available to purchase, and can include the following items depending on your needs:

  • Priority support (our typical support hours are Monday-Friday, 09:00-17:00 UK time)
  • 1-2 hour webinars (e.g. introduction to the Structurizr DSL, tool usage, etc)
  • etc

Support packages for the on-premises installation and Structurizr Lite start from $3,000 per year, with pricing based upon the number of users, number of workspaces, and target response time. 1-2 hour webinars start from $2,500. Please e-mail us if you would like to discuss a support package.

If you already have priority support and would like to raise a support ticket, please sign in to your account or visit this page via your priority support link.