If you can't find what you're looking for in our online documentation, feel free to get in touch. When requesting any support, please include:

  1. A short and precise description of what you're trying to do, and the question/problem.
  2. Some context (e.g. your workspace ID, the URL of the page where you are having problems, whether you're using the cloud service or on-premises installation, client library or browser-based workspace editor, etc).

Client libraries

Please ensure that you are using the latest release, and then raise an issue on the appropriate GitHub project:

Other tooling

C4 model

See the following links for help about how to use the C4 model to describe your software architecture:

Cloud service & on-premises installation

Priority support (response time target: 1 working day) is available by raising a support ticket using the "Support" widget at the bottom right of this page, a workspace summary page, or your dashboard page - you will need to sign in first; paid subscriptions only. Our typical support hours are Monday-Friday, 09:00-17:00 UK time.

Support widget

Non-priority support (response time target: 7 days) is available via the following channels:

Community support is available via the following channels: