Support

Priority support

Priority support is available by raising a support ticket using the Zendesk "Support" widget at the bottom right of this page, a workspace summary page, or your dashboard page - you will need to sign in first; paid subscriptions only. Our typical support hours are Monday-Friday, 09:00-17:00 UK time, and we aim to respond to you within 1 working day.

We do not provide any support via telephone or video conference.

E-mail

Free support is available via e-mail. We aim to respond to you within 1 week.

Issue tracker

Please raise an issue on our GitHub issue tracker.

Atlassian Confluence GitHub issue tracker

Support is available via the Atlassian Confluence Server GitHub issue tracker and Atlassian Confluence Cloud GitHub issue tracker.

structurizr-dsl issue tracker

Support is available via the structurizr-dsl GitHub issue tracker.

Please note that we do not provide support for the VS Code - C4 DSL Extension by systemticks.

structurizr-cli issue tracker

Support is available via the structurizr-cli GitHub issue tracker.

structurizr-java issue tracker

Support is available via the structurizr-java GitHub issue tracker.

structurizr-dotnet issue tracker

Support is available via the structurizr-dotnet GitHub issue tracker.

structurizr-export issue tracker

Support is available via the structurizr-export GitHub issue tracker.

structurizr-puppeteer issue tracker

Support is available via the structurizr-puppeteer GitHub issue tracker.

C4 model support

We cannot provide support and advice on how to model your software systems using the C4 model. Please see c4model.com and "Software Architecture for Developers" e-books for information about the C4 model.

Training courses, workshops, and webinars are available through our partner company - see architectis.je for more details.

Community support

Community support is available via our Slack group.

Other support

Please note that we do not provide support for third-party software; including the VS Code - C4 DSL Extension by systemticks, and the Structurizr libraries for TypeScript, PHP, Python, Go, etc.