If you can't find what you're looking for in our documentation below, feel free to get in touch. When requesting any support, please include:

  1. A short and precise description of what you're trying to do, and the question/problem.
  2. Some context (e.g. your workspace ID, the URL of the page where you are having problems, whether you're using the cloud service or on-premises installation, client library or browser-based workspace editor, etc).

Client library support

Please ensure that you are using the latest release, and then raise an issue on the appropriate GitHub project:

Please note that some of the client libraries are not supported by Structurizr Limited, and may not be full-featured.

Support hours

Our typical support hours are Monday-Friday, 09:00-17:00 UK time.

Priority support for the cloud service/on-premises installation

Priority support (response time target: 1 working day) is available by raising a support ticket using the help widget at the bottom right of this page, or your dashboard.
(you will need to sign in first; paid subscriptions only)

Non-priority support for the cloud service/on-premises installation

Non-priority support (response time target: 7 days) is available via the following channels: